Last updated: 18 May 2026 — These are the Conditions générales de vente (“CGV”) of BATI Z, governing all consumer purchases on batizz.com. They comply with the French Consumer Code (Code de la consommation, Art. L221-5 and following) and EU Directive 2011/83/EU (Consumer Rights Directive).

1. Parties

Seller: BATI Z (SARL), SIRET 882 651 011 00018, registered office 14 Rue Régine Gosset, 93300 Aubervilliers, France. Email support@batizz.com.

Buyer: any natural person of legal age purchasing a product on batizz.com for personal, non-professional use (the “Customer”). For B2B orders, separate written conditions apply — contact us.

2. Acceptance and contract formation

By clicking “Place Order” the Customer accepts these Terms without reservation. The sales contract is formed at the moment the Seller sends the order confirmation email to the Customer’s address. The Customer is encouraged to save and print these Terms and the order confirmation.

3. Products

The Seller sells curated DIY wall-decor and paint-tool kits and individual supplies (the “Products”). Photographs are illustrative; minor variations in packaging or individual components are normal. The Seller reserves the right to substitute a component with an equivalent of equal or greater value if a supplier is unavailable, and will notify the Customer if the substitution is material.

Stock is shown in real time; in the rare event a Product becomes unavailable after order, the Seller will refund the Customer in full within 5 business days.

4. Prices and currency

Prices are displayed in EUR (€) including French VAT (TVA) for EU/UK consumers. For EU and UK Customers, prices include VAT at the rate of their country. For US, Canada and Australia, prices are tax-exclusive and applicable sales tax / GST is added at checkout where the Seller has economic nexus. Import duties may apply on non-EU/UK delivery and are payable by the Customer.

Shipping cost is added at checkout. Orders over €150 ship free worldwide.

Prices are subject to change at any time, but the price applied to an order is the one displayed at the moment the order is placed.

5. Payment

Payment is processed by Stripe Payments Europe Ltd., a PCI-DSS Level 1 certified payment service provider. Accepted methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, Link, SEPA Direct Debit (EU). The transaction will appear on the Customer’s statement as “BATIZ DECOR“. The Seller never sees or stores the Customer’s full card details.

Full payment is taken at the time the order is placed. The contract is suspended until payment is confirmed.

6. Order confirmation, shipping, delivery

The Customer receives an order confirmation email immediately and a shipping confirmation with tracking link when the order is dispatched (typically within 2 business days). Estimated delivery times by region are listed in our Shipping Policy.

Risk of loss passes to the Customer at the moment the parcel is handed to the Customer or to a person designated by the Customer (other than the carrier). The Customer is responsible for the accuracy of the shipping address provided.

7. Right of withdrawal (14-day cooling-off)

Pursuant to French Consumer Code Article L221-18 and following, the Customer has 14 calendar days from the day after receipt to withdraw from the contract without giving any reason. To exercise this right, email support@batizz.com with order number and intent to withdraw, before the 14-day deadline expires. The Customer may also use the standard withdrawal form below.

The Customer must return the Product within 14 days of notifying withdrawal. The Customer bears the return shipping cost unless the Seller agreed otherwise. The Seller refunds the full purchase price (including original outbound shipping for standard delivery) within 14 days of receipt of the returned Product, or evidence the Product was returned, whichever is sooner. The refund is issued via the original payment method unless the Customer agrees to another method.

7a. Exceptions to the right of withdrawal (Code de la consommation Art. L221-28)

The right of withdrawal does not apply to:

  • Goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection — this covers our Wallpaper Removal Kit liquids, opened paint test samples, and any opened chemical-containing item.
  • Goods which become inseparably mixed with other items after delivery (e.g. applied wallpaper, used paint).
  • Goods made to the Customer’s specifications (custom orders) — not currently offered.

At checkout, when a kit containing a chemical-containing item is in the cart, the Customer must acknowledge this exclusion via a dedicated checkbox.

7b. Standard withdrawal form (model)

To: BATI Z, support@batizz.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature (paper only):
Date:
(*) Delete as appropriate.

8. Returns, refunds and warranties

Beyond the 14-day withdrawal period, the Customer benefits from the legal warranties of conformity (Code de la consommation Art. L217-3 to L217-17, 2-year warranty from delivery) and against hidden defects (Code civil Art. 1641 to 1649, 2-year warranty from discovery). See our Refund Policy for the practical return procedure.

9. Liability

To the maximum extent permitted by law, the Seller’s total liability for any order is limited to the amount the Customer paid for that order. The Seller is not liable for damage to walls, floors, furniture, or rented premises caused by misuse, surface incompatibility, or failure to follow safety instructions. Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

10. Force majeure

Neither party is liable for any failure or delay caused by an event of force majeure as defined by French case-law (Cour de Cassation, Ass. Plén. 2006-04-14) and Code civil Art. 1218 (unforeseeable, irresistible, external event), including without limitation: natural disaster, war, civil unrest, pandemic, government act, carrier strike, energy crisis, cyberattack. The affected party will notify the other promptly and, if the impediment lasts more than 30 days, either party may terminate the contract without compensation.

11. Intellectual property

All Site content (texts, photographs, brand marks, layouts) is the exclusive property of BATI Z, except for open-source and licensed elements. Any use beyond personal browsing requires prior written permission.

12. Personal data

Processing of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Mediation, applicable law, jurisdiction

Per Code de la consommation Art. L611-1, after an unsuccessful written complaint to the Seller’s customer service, the Customer may refer the dispute free of charge to the consumer mediator CNPM-Médiation-Consommation, 27 avenue de la Libération, 42400 Saint-Chamond, cnpm-mediation-consommation.eu. EU residents may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

These Terms are governed by French law. Disputes between professionals and consumers may be brought before the court of the consumer’s domicile (Règlement Bruxelles I bis Art. 18). The Seller and a professional Customer attorn to the exclusive jurisdiction of the Tribunal de commerce de Bobigny.

14. Severability and entire agreement

If any provision is held invalid, the remaining provisions remain in full force. These Terms together with the Privacy Policy, Cookie Policy, Shipping Policy, Refund Policy, Chemical Safety, Renter Disclaimer, Acceptable Use Policy and Mentions Légales constitute the entire agreement between the parties regarding the subject matter.

15. Updates

The Seller may amend these Terms. The version in force at the time of the order applies to that order. Material changes are highlighted on this page for 30 days before they take effect.